Support

Need help with Car Parking Reminder? We are a small studio and we read every message.

Contact

E-mail: support@lapnito.cz

We aim to reply within two business days, although we cannot guarantee a response time. To speed things up, include the app version, your device model, the operating-system version and what exactly happened.

Frequently asked questions

❓ How do I get started?

Tap the big button when you leave the car. Add a photo or the garage level if you want one, and set a timer if the zone is paid. When you come back, open the app and follow the arrow.

🔒 Is my data private?

Your data is processed on your device wherever possible. The Privacy Policy lists exactly which features use a network connection or third-party services, and Privacy Choices summarises what we do and do not do.

🔐 Why does the app ask for permissions?

  • Location — To save where you parked and to point you back to it. The coordinates stay on the device.
  • Camera — To photograph the spot, which is what saves you in a garage where GPS does not reach.
  • Photos & gallery — To attach a picture of the spot from your library instead of taking a new one.
  • Notifications — To remind you before the parking zone runs out, and again when it does.
  • Exact alarms — A parking reminder that arrives late is worthless, so the timer is scheduled exactly.
  • Bluetooth — To notice your car's hands-free disconnecting and save the spot on its own (Pro).

You can change any permission later: iPhone/iPad: Settings → Apps → Car Parking Reminder. Android: Settings → Apps → Car Parking Reminder → Permissions.

💾 How do I back up my data?

iPhone/iPad: Settings → [Your Name] → iCloud → iCloud Backup
Android: Settings → System → Backup → Back up now

Important: the app stores its data on your device only. Without a backup the data is lost when you uninstall the app, reset or replace the device, and we cannot recover it.

🗑️ How do I delete my data?

Open History, swipe a parking sideways and confirm — the record and its photo go together. Photos can also expire on their own: Settings → Photos → keep for a week, a month, three months, or forever. Uninstalling the app removes everything at once. Uninstalling the app removes all of its data from the device.

🔄 How do I update the app?

iOS: App Store → your profile → Updates. Android: Google Play → your profile → Manage apps & device. We recommend turning on automatic updates.

⚠️ The app is not working properly

  1. Close the app completely and open it again.
  2. Install the latest update of the app and of your operating system.
  3. Restart the device.
  4. Check that the app has the permissions it needs (see above).
  5. Make sure the device has free storage space.
  6. As a last resort reinstall the app – this deletes the app's data, so back up first.

Still stuck? write to support@lapnito.cz with a description of what happened.

💰 Is the app free?

The basic app is free; some features are unlocked with optional in-app purchases through the App Store or Google Play. Use "Restore purchases" in the app after reinstalling or changing devices.

💳 Refunds and purchase problems

All purchases are processed by Apple or Google, and only they can issue refunds. App Store: reportaproblem.apple.com. Google Play: Google Play refund request. If a purchase did not unlock, first try "Restore purchases" in the app, then contact us with the store receipt.

📱 Which devices are supported?

iOS: 15.0 and later (iPhone, iPad). Android: 8.0 and later. The app follows your device language and is available in 3 languages – if you spot a wrong translation, please tell us.

💡 Feature requests

We love hearing what would make the app more useful. Send ideas to support@lapnito.cz. We cannot promise to implement every request.

Please note: you use the app at your own risk and are responsible for backing up your data. The app is provided without warranties and we are not liable for loss of data or other damage, as described in the Terms of Use.